FAQ

FAQ

Resale Policy: 

We allow resale of our products ONLY by authorized distributors through the designated websites below. Any reseller or distributor of our products (including collaborations) has to have our written/contractual consent prior to any resale or distribution of A7 products. In the event any reseller or customer violates the Resale Policy, A7 reserves the right to pursue legal action against the reseller. 

Our authorized distributors are:

Brand Protection:

We are committed to providing our customers with the highest quality product. From time to time we are made aware that imitations of our products may be produced and sold. We own several patents and trademarks and take the issue of counterfeiting very seriously and do our best to legally address each infringement.

Shipping:

  • All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
  • The shipping cost is based on dimensions and/or weight of the items purchased.
  • We offer pre-sale/ pre-order collections, where the shipping date is determined individually and is listed in the product title or description. 
  • Please allow for 10 business days for processing time during/after holidays, sales or special events.
  • We do not guarantee arrival of shipments in time for any holidays, birthdays, etc.

Domestic Shipping Options (within USA):

  • USPS First Class usually takes 4-10 business days after shipping within USA.
  • USPS Priority Mail 2-4 days usually takes 2-4 business days after shipping within USA.
  • USPS Priority Mail Express 1-3 business days after shipping within USA.
  • UPS Ground usually takes 4-7 business days after shipping within USA.
  • Other shipping options available and will be calculated at check-out.

International Shipping (outside USA):

  • We offer shipping to most countries. If you are purchasing outside of North or South America please review our regional distribution stores at www.a7intl.com. We have several exclusive distributors: A7 EuropeA7 AsiaA7 OceaniaA7 GermanyA7 FinlandA7 Japan.
  • We offer international shipping options:
    • USPS First Class International
    • USPS Priority Mail International
    • Other shipping options available and will be calculated at check-out.
  • International deliveries typically take 5-30 business days to most countries. International tracking is provided until it reaches your country. There is no tracking information available for international deliveries once the package leaves USA.
  • Customs, duty and VAT charges may apply depending on the destination country.
  • Deliveries may be delayed due to Customs clearance that does not adhere to any time frame, and can prolong delivery.
  • It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. Neither A7 or the shipping carrier have control over the length of time it takes to clear Customs.
  • No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
  • International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.
  • International shipments are only able to file a lost package claim 120 days after shipment.

Return/Exchange Policy:

  • We do not offer exchanges at this time. If you wish to make an exchange inside USA you can fill out the return form here and place a new order for the desired item via the website. This will ensure faster delivery of the desired item. 
  • We DO NOT offer international returns. Our return policy only extends to USA shipments. 
  • We offer returns for refund or store credit within USA.
  • Returns for refund and store credit are offered through our online portal. Click here to access A7 returns portal.
  • We must be notified though the online return portal before the return process can begin. We do not accept returns without notification.
  • Returns are only granted within 14 days from the order date. This allows for ample time to inspect the products before use.
  • We DO NOT offer returns for collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 15% off discount.
  • The shipping cost for the returned item will be deducted from the refund or store credit. The shipping cost will depend on the weight and dimensions of the returned item.
  • The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.
  • Your return request will be automatically cancelled if we not receive shipping confirmation for the returned item within 30 days of the submission of the return form.
  • Be sure to carefully select the right size by following our size charts provided BEFORE you checkout. The general rule is to compare our size charts to the measurements of well-fitting clothing you already own and choosing the closest size, up or down, depending on your fit preference. If you have sizing questions please feel free to reach out to hello@a7.co.

If you received...

(a) Defective Item

In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7.co. We will not be able to issue refunds on defective items without prior notification.

(b) Wrong Item

In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to hello@a7.co. We will not be able to issue refunds without prior notification.

(c) Missing item(s)

In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to hello@a7.co.

Care Instructions:

Care instructions apply to t-shirts, tanks, hoodies, joggers and shorts.

  • Machine wash cold with like colors
  • Do not bleach
  • Tumble dry low
  • Do not iron

Contact:

Please email our Customer Service Team at hello@a7.co if you have any questions or concerns.